FAQ

You will receive an order confirmation email as soon as your order is placed. If it hasn't arrived within an hour, check your spam folder or contact us with the email address you used at checkout.

Email us as soon as possible with your order number. If your order has not yet been dispatched, we will update or cancel it and issue a full refund. Once dispatched, you can return it free of charge after it arrives.

All the payment methods available to you are shown at checkout. Payments are processed securely and we never store your full card details.

Prices are shown in pounds sterling (GBP) unless another currency is displayed at checkout.

Standard Delivery is free and takes an estimated 9–12 working days from order confirmation. Express Delivery takes an estimated 3–7 working days; its price is shown at checkout. See Delivery & Returns.

No. For orders delivered to the UK and the US, we cover any import duties or taxes. If a carrier asks you for a payment, please don't pay it and contact us straight away.

We email a tracking link as soon as your order is dispatched. Tracking can take a few working days to start updating. Orders with several items may arrive in separate parcels.

Check with neighbours or your building's reception first, then email us with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund.

You can return eligible items within 30 days of delivery, free of charge. Items must be unworn, unwashed and with tags attached. Read the full Returns & Refunds Policy.

Email support@vittoriodelsari.com with your order number and the items you would like to return. We will reply with instructions and a prepaid label. Please don't send items back without contacting us first.

We refund your original payment method within 14 days of receiving and checking your return. Your bank may take a further 3–10 working days to show it.

We don't offer direct exchanges at the moment. Return the original item for a refund and place a new order for the size or colour you need.

Contact us within 30 days of delivery with your order number and photographs, and we will arrange a free return and a repair, replacement or full refund.

Our Size Guide shows UK, US and EU sizes with body measurements. Each product page also includes Size & Fit notes for that style.

Each product page lists its composition and care. Our Fabrics & Care guide explains how to look after wool, knitwear, viscose, leather and more.

DELSARI is operated by ANDRADE COMPANY DIGITAL LLC, a company registered in Florida, United States. See our Contact Information.

Email support@vittoriodelsari.com or call +1 804-510-3448. We aim to reply within 1–2 working days.